Author: perspicere

I see clearly
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Shanghai (PVG) Airport

Oh Stewardess: I Speak Passenger

If you are in business that deals directly with the public – you already know your business is built on maintaining successful relationships. While flight attendants are not responsible for winning contracts for the airline – they can easily undo the sales department’s hard work by not nurturing the relationships already developed. Learn how flight attendants settle disputes in an effort to continuously meet customer expectations.