In Case of Emergency Break Down

“Thank you for flying, United,” I said to every one of the passengers as they deplaned onto the jet bridge leading into LAX, Los Angeles’s bustling airport.  Before deplaning the Airbus 320, an elderly couple stopped in front of me, and the wife said,

“It’s disgraceful that you have taken us out of our way. I will never fly this airline again!”

Drawing by Phil Noto

I was taken aback.   As the wife marched away with her husband scurrying behind her, I said, mustering up all the graciousness I could,

“I apologize for the inconvenience.”

At this late hour, what I wanted to tell the couple before they disembarked from flight 665, was this;

“What would’ve been disgraceful is you two having your asses on fire as the plane went down in a ball of flames!”

but I didn’t.

I remained composed and continued my goodbyes to the deplaning passengers. I understood, however, why the couple was angry.   We took away an hour or more from what they probably thought was their short time left here on earth.

Diversion Airport: LAX

About 3/4 of the way into the four-hour flight, the Captain informed me he no longer had control of the flight instruments.   The Airbus, a fly-by-wire aircraft, computer malfunctioned, and he couldn’t tell if the plane had brakes or landing gear.  He said that we would need to land on a long runway if we were to survive an emergency landing.  Orange County, CA, our original destination, couldn’t accommodate us. We would, instead, divert to LAX, which was an hour or more away.

I secured the first cabin. I shared the information with my crew and said to await further instructions from the captain or me.  The captain announced the flight’s diversion to LAX and advised the passengers of a possible mechanical problem.  We didn’t alarm the passengers unnecessarily, and the flight continued as if it were routine.


As I mentioned in the post “eHarmony | The 20 Percent,” I learned that my personality traits were, in fact, a traitor to me when I didn’t have control of my emotions.  All it took was a perfect specimen of a man entering my life who knocked me off my feet, and I lost it.

I just didn’t know how to act.  You know that saying “get your act together”?  Well, your act is just that – a show. And it only works when you are in control of your environment.   When you have no control, such as in an emergency, then what?  Most of us will have a “break down,” and the real you will appear.

8 years had passed since my meltdown with “Mr. Golden Aura.”   Four years working as a Flight Attendant, I had training in responding to an emergency when my “act” failed me.   I learned how to move through emotional outbursts without trying to control them.


Think of the word Chaos.    Merriam-Webster defines Chaos as a state of utter confusion.

Think of “Chaos” as an acronym – CHAOS. It’s what helped when my act exited.

  • Clear
  • Head
  • Assess
  • Observe
  • Situation

In Initial Flight Attendant training, there was one phrase our supervisors and trainers emphasize in every lesson.

“Control what is within your control”

Once I cleared my mind and assessed and observed the situation, I then determine the one thing I had control over was my thinking – and that’s was the one thing that helped me find a solution.

In this situation, I put away everything that could become a projectile.  I checked my emergency equipment, did a silent review of my evacuation procedures, and made sure all the carts were secured because those could become weapons in a crash or block an exit.  You see where I’m going here.

Of course, I was afraid but experiencing the emotions doesn’t cause the disaster; it’s trying to control yourself from displaying the emotions.


Once we began our initial descent into LAX, the captain informed me the computer rebooted. The plane’s activity was visible, and we landed without incident.  Customer service representatives chartered a bus for the passengers and took them to their original destination, John Wayne Airport (SNA) in Orange County, California.

As the Lead Flight Attendant, I never had to prepare the cabin for a land emergency (a gentle term for a crash).  In fact, when I spoke with the captain once we were on the ground, he thought I didn’t understand the severity of the situation. I assured him I understood perfectly – but my goal was to evacuate the passengers if need be …and I couldn’t do that if they were visibly shaken because of a crash that “might” happen.  You see, in an impending plane emergency, the flight attendants become the “entertainment” because all eyes are on them.  If the flight attendants are crying, the passengers will be terrified. Frightened passengers lessen the chance of cooperating when it’s time to evacuate.

Since we aren’t all afforded emergency first response training, remember, in an emergency or when you’re experiencing a personal breakdown, try CHAOS (Clear Head; Assess Observe Situation) and control your thinking.

Thank you for reading!  If you find any typos, grammatical errors, or editorial corrections, please indicate them in the comment box below. Of course, comments are welcomed too!

Oh Stewardess | Houston, We Have a Problem

But finding your way around George Bush Intercontinental Airport (IAH) and William P. Hobby (HOU) Airports in Houston is not one.

Houston airport System (Fly2Houston) will be the first in the world to offer way-finding, turn-by-turn, technology, and for some travelers, the best news is no new APP is required.  Once the traveler enters one of the Houston airports, they can launch their device’s browser to connect to the interactive map.  According to the news release, airport officials sent on Monday,

“Maps Online,” from Locus Labs, provides

 “transit path” directions that will take the user from their originating point to their destination with the most direct and efficient path possible.”

As someone who was once based in Houston, you will want to go off the beaten path.   There are retail shops and a bunch of eateries that offer everything from delicious Asian foods to “Real Food” (not a description but the name of the restaurant), where you can get the best pulled-pork, corn on the cob, barbecue chicken with generous sides of sweet potatoes, baked spuds,  cornbread, grilled vegetables or raw fresh vegetables for the best tossed -salads.

If you are looking for last-minute gifts such as cowboy boots and Stetson hats, this new map, turn-by-turn technology will be your best travel companion to find all the Houston Airport Systems has to offer.

There’s just one drawback, IAH (George Bush Intercontinental Airport) boasts of the best on-time performance – so you won’t have too much time to spend there between flights.

Happy Travels!

Oh Stewardess: A Four Year-Old Startup’s End-Run to Success

UPDATE: According to Barbados Today (March 30, 2019), Fly Jamaica Airways' board of directors citing financial difficulties, including a lack of aircraft. announced they ceased operations on March 31, 2019.  A Boeing 757 was lost in the FLT 256 runaway crash landing on November 9, 2018, at Guyana's Cheddi Jagan International Airport. ~ July 21 2021

In business, as in sports, sometimes you must go around an obstacle to achieve your goal.  According to the NY Amsterdam News, that is exactly what the black-owned and operated Caribbean-based startup airline did to finish in the black this year.  

While other small airlines in this arena are reportedly on the brink of bankruptcy or filed for bankruptcy protection, Fly Jamaica Airways, owned mainly by Captain Ronald Reece and his wife Roxanne, is about to purchase their next aircraft.

They’ve also opened an office in Brooklyn, the heart of the district of their customers. Remember when an airline actually had a brick-and-mortar office? I do, but I’m from Generation Jones. But I digress.

Here’s how the startup did it. When they couldn’t get licensed in their country, Guyana, referencing possible nepotism, decided to go to neighboring Jamaica, WI. They received an operating certificate from Jamaica Civil Aviation Authority in September 2012.

Stabroek News, A Guyanese publication, indicated that the United States gave clearance to the airline in late December 2011, allowing them to schedule US airports flights. Fly Jamaica Airways finalized their schedule to operate out of JFK International Airport to Toronto, Canada, Jamaica, and Guyana.

More of the story in the NY Amsterdam News -

Have you ever had to use an end-run tactic to (legally) achieve your goal?

How did it work out for you?